Customers · 2 min read

A complaint gets the order, not a speech

Micro Venture Desk ·

Open the book and deal with the order a customer is unhappy about. A complaint gets the order, not a speech. That is the whole agenda.

DFC 4008 A woman sits on the steps outside a small green storefront checking her phone beside a wooden chair and a modest office setup
Photograph by PattayaPatrol. CC BY-SA 4.0. Wikimedia Commons.

Sequence

A one-room shop can finish this: find the order and write what you will do today. Leave software shopping out of it.

The habit to drop

Watch for a defense with no look at the order. That is how a small firm starts telling two stories about the same week.

Close the note when the note says the next action and the day. Put the page where Monday-you will see it without a search.

This sits under "Customers". No forecast is attached, and no result is promised.

A desk note. It does not predict revenue, and it is not tax, legal, or accounting advice.