Customers · 2 min read

One person owns the reply

Micro Venture Desk ·

One person owns the reply. Start from who will answer the customer, not from a template you saw somewhere else.

Interior of a Chinese shop at New Year's (CHS 2108)
Photograph by Unknown author Unknown author. Public domain. Wikimedia Commons.

Sequence

Then write the name of the person who replies. If the step needs another person, write their name. "Someone" does not do the step.

The habit to drop

The slip is a message everyone saw and no one answered. Correct the record the same day.

You can stop when the reply has an owner. A finished note is short enough to read standing at the counter.

"Customers" is for the operator, not for a pitch. Keep the claim as small as the check.

A desk note. It does not predict revenue, and it is not tax, legal, or accounting advice.